Good news! If you have an urgent concern while our Cornershop Creative offices are closed, all you need to do is email firstname.lastname@example.org with "Urgent" in the subject of your message, and our friends at American Help Desk will contact us to escalate your concern.
We understand that there are a wide variety of reasons why a concern may be urgent, and we tend to escalate:
- any issues that are causing your site to be down or non-responsive.
- downtime with specific features or functionality, such as forms not showing up or maps not working correctly.
- problems that could cause a loss of funds or supporter engagement.
Of course, if an issue is not urgent, we'll still follow up with you as soon as we can, and definitely within our typical window of three business days.
If your site goes down while we're closed, check out our handy-dandy guide here for assistance.