General Support

Support Plan FAQs

• What's included in my Cornershop support plan?
• How does Cornershop monitor the pages on my site?
• How do you tell if my site is down?
• What updates are included with Cornershop maintenance?
• Do you have a backup of my site?

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Emergency Resources

• My site is down! What should I do?!
• Emergency Coverage and Support

Getting Started

• How to Grant Administrative Access to Domain Settings & DNS Records
• Understanding registrars, DNS records and hosts
• What to Expect During Maintenance Onboarding

Hosting

• Documentation: Getting Us Access to a Pantheon Site
• Pantheon: Resources for Making Changes
• What are your hosting plan options?
• Cornershop's Hosting Management Services
• What should I know about Kinsta?

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