When you sign up for support with Cornershop, we make sure that your site is receiving regular plugin and WordPress Core updates, and we also activate automatic homepage scanning, security scanning, and uptime monitoring tools.
This helps us verify that your site is displaying and is as up-to-date as possible, but the folks with our support team don't actually visit your website every single day! This means that we rely on you to regularly review your site content and features and then contact us if you notice any issues that need to be addressed.
Our regular maintenance ensures that important updates happen as soon as possible — including security fixes that we don't want to be slowed down by design or structural monitoring. Any delays in security fixes leave your site vulnerable to hacking, so these are the types of issues that we focus the most on.
We've created automated page scans for your site to help us identify and troubleshoot any significant display errors caused by plugin updates. For Basic Maintenance, we scan and compare your homepage. If your site is on our Complete Maintenance plan, we scan and compare your homepage as well as two other pages as requested by you.
It's important to note that our visual comparison tools are still automated. We're monitoring for any significant variations caught by our automated configuration, but minor changes to design and styling — while very important for your audience — might not be caught by our automated comparison tool. Besides, no one knows your site better than you! It's best for you and for our team if we rely on you to let us know when the user experience or design of your site has been impacted by a plugin update.
Want to make sure you can keep a close eye on your site? Many of our clients create recurring events as reminders to review their site content regularly, depending on what kinds of campaigns they have going on.
Interested in receiving your own automated options for scanning your site design and layout? Our team can customize a scan of particular pages for any changes. This is a completely custom service that needs to be configured and scripted for each individual website, so there is an additional cost to create more tests, but please email firstname.lastname@example.org and we'll gladly personalize a plan for you!