When you sign up for a maintenance plan with Cornershop, we make sure that your site is receiving regular plugin and WordPress Core updates, and also setup automatic homepage scanning, security scanning, and uptime monitoring tools. These updates take place on Mondays and Wednesdays.
These updates and monitoring systems help our team verify that your site has maximum uptime and is as up-to-date as possible. That said, our support team does not visit or interact with your website every single day. This means that we rely on you to regularly review your site content and features, and then contact us if you notice any issues that need to be addressed.
As part of our weekly update process, we run a test on your site called Backstop, a visual comparison monitoring tool. This tool takes a snapshot of your homepage (and other select pages, depending on your support plan level) before updates, then applies any plugin updates, and then takes a second snapshot. The tool then programmatically compares the 'before' and 'after' to a specific threshold - if it exceeds the threshold, the updates are NOT applied so that our team can identify the offending plugin and make a plan of action to address the issue.
It's important to note that our visual comparison tool is automated. We're monitoring for any significant variations in the before+after snapshots, but minor changes to design and styling might not be caught by our automated comparison tool. Remember: no one knows your site better than you! It's best for you and for our team if we rely on you to let us know when the user experience or design of your site has been impacted by a plugin update.
Want to make sure you can keep a close eye on your site?
Many of our clients create recurring events as reminders to review their site content regularly, depending on what kinds of campaigns that are running.
What about non-visual changes? Can Cornershop test for a workflow or specific user experience?
Our team can set up customized workflow testing to make sure a feature works as expected for a user. This is a completely custom service that needs to be configured and scripted for each individual website, so there is an additional cost to create more tests, but please email support@cornershopcreative.com and we'll gladly personalize a plan for you!