As part of our maintenance plan, Cornershop handles the entire updating process so that you’re freed up to focus on your organization’s mission, rather than using your staff’s valuable time to update your plugins, check for errors, and troubleshoot.
Think of it like car maintenance: you can change your own oil, but wouldn’t you rather just focus on the driving while the mechanics do the dirty work?
Plugin updates are handled either through our automated maintenance tools, or via manual review.
Updates are processed weekly, typically on Wednesday, and our staff stay current with changes to our ‘recommended’ plugins to minimize any surprises.
When a plugin update goes wrong
Though most plugin developers do diligent quality assurance checks, sometimes an update can create an unexpected change to your website’s design or functionality due to conflicts or incompatibilities with other code or plugins.
To address this, Cornershop does the following:
- Perform a visual “before and after” check of your homepage (and two other primary pages, if you’re subscribed to the Maintenance+Support package or you have made custom requests). This automated process alerts our staff to any significant changes to the layout of your websites after a plugin update. After receiving an alert, our staff does a manual review, and will roll back the plugin update until we can resolve issues.
As mentioned above, Cornershop creates regular backups of your website, specifically just before we run weekly plugin updates. So if a plugin creates any issues, we can restore a backup, undo or delay the update, and work with our staff to make a plan to resolve the issue. Be advised that some issues may require your approval of additional development time to resolve.
If your site reports any other conflicts with plugin updates, we investigate the issue further to determine if your site’s functionality is impacted.
Cornershop does not view every page of your site after performing updates. It is possible that plugin updates could break functionality or introduce display errors on pages not monitored by Cornershop, and we encourage you to regularly check your site to ensure everything is working properly.
While Cornershop is not ultimately responsible for new or modified code in plugin updates that could cause issues on your site, we have many systems in place to minimize impacts to your site's live environment.