What's included in my Cornershop support plan?

Managed WordPress Maintenance includes:

  • Hosting Management. If the site is hosted on Kinsta, Pantheon or other approved hosting platforms, Cornershop will provide hosting management services, including: (1) liaising with the hosting company during outages; (2) overseeing server PHP upgrades; and (3) monitoring for uptime, usage and bandwidth. Additional server management responsibilities may require additional cost.
  • Weekly updates to WordPress Core and WordPress plugins. Theme updates are not included.
  • Visual Comparison Monitoring to catch and resolve any variations caused during the WP Core and plugin update process.
  • Automated security scans.
  • Daily offsite database (i.e., website content) backups and weekly offsite full site (i.e., database, code, plugins) backups.

Managed WordPress Maintenance + Support includes:

  • All of the above
  • Visual Comparison Monitoring on two additional pages
  • An annual website audit that examines the website’s performance metrics, security settings, frontend design and layout, content organization, SEO, and accessibility.
  • Support for Fast Tasks, which are defined as:
    • Initial troubleshooting and investigation of new issues that takes less than 30 minutes
    • Quick adjustments to content, images, alignment, and styles that can be made directly on the live site without needing Customer review and approval.
    • Installation of new plugins (though configuration cost may be additional).
  • A discounted development rate of $160/hour for anything outside the scope of a Fast Task.


Pricing


SmallMediumLarge – Pantheon
Monthly VisitsUp to 12,000Up to 40,000More than 40,000

Managed WordPress Maintenance$80 monthly or
$800 annually
$100 monthly or
$1,000 annually
$120 monthly or
$1,200 annually
Managed WordPress Maintenance + Support$210 monthly or
$2,100 annually
$250 monthly or
$2,500 annually
$300 monthly or
$3,000 annually



Last updated: 06 February 2019


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