The primary benefit of Cornershop's Maintenance + Support plan is access to Fast Tasks, which are requests that can be completed in 30 minutes or less.
Turnaround Times
Standard Support
Standard Fast Task requests on Maintenance + Support plans are typically completed within 3-5 business days.
Priority Support
Priority Support moves your requests to the front of the queue. We aim to complete most requests within 1 business day, and no later than 3 business days.
Factors That May Affect Turnaround Time
Some tasks are more complex or specialized around a specific tool or feature and require a second developer or another review after additional information or data has been received. When that happens, we still aim to meet the standard turnaround, but completion can take up to an additional 5 business days depending on developer availability and other factors.
Turnaround times also depend on timely responses and access from you, and can be affected by factors outside our control, such as third-party vendors or tool providers. Delays in reviewing work, providing logins or access, or scheduling needed meetings, as well as waiting on outside parties, can extend the completion time beyond our standard turnaround.
Fast Tasks often include:
- Initial troubleshooting and investigation of new issues that take less than 30 minutes
- Quick adjustments to content, images, alignment, and styles that can be made directly on the live site without review and approval
- Installation of new plugins (configuration may be an additional cost)
The lists below can help you understand what is and isn't a Fast Task before you submit a request. Our support team will guide you through anything outside your plan.
Fast Task Examples
This is not an exhaustive list. Because there are many variables, an item appearing here doesn't guarantee it will always qualify as a Fast Task.
- Answering WordPress questions ("How do I...")
- Initial troubleshooting or investigation of bugs, errors, or issues ("When I visit this page, X disappears and shouldn't")
- Adding a new blog post or page using a standard template, with text and images provided
- Deleting a blog post or page
- Editing an existing page to add photo or text that's provided
- Installing and enabling a new plugin (may not include configuration)
- Adding an event calendar plugin, using an industry-standard plugin with out-of-the-box styling
- Linking to an offsite ecommerce storefront (like Zazzle.com), or adding links anywhere
- Adding one or two items to an existing ecommerce storefront
- Adding or removing an item from the navigation bar or footer
- Adding a simple form (up to 7 fields, no conditional logic) with fields, confirmation text, and notification text provided
- Adding a map with a single location
- Adjusting an image that's too large or improperly cropped
- Adding a PDF or other file and linking to it, with the file and link location provided
- Linking to or embedding a video, with the video or link and placement provided
- Minor template tweaks that don't require extensive testing and can be made directly on the live site (e.g., removing the date under a blog post listing)
Non-Fast Task Examples
These examples are achievable through Approved Support, where our team provides an estimate at your maintenance rate before starting work.
- Troubleshooting API connections
- DNS/domain changes and troubleshooting
- Assistance with platforms or tools outside of core WordPress (Salesforce, Bonterra, NGPVAN, FundraiseUp, etc.)
- Creative design and layout work
- Adding a new page template
- Adding a new section with a new landing page
- Adding an entirely new ecommerce storefront (adding products to an existing storefront is a Fast Task)
- Adding a discussion board
- Adding a form with conditional logic, uploads, or save-and-return functionality
- Adding an interactive map
- Adding multilingual functionality
- Styling an event calendar to match your site
- Sitewide SEO optimization
- Plugin or functionality guidance where research is required
- Setting up or adjusting Google Analytics tracking or Google Tag Manager configurations
- Difficult or significant template changes, such as adding new features or moving sections