Support Plan FAQs

What's included in my Cornershop support plan?
Owning a WordPress website is similar to owning a car: it requires regular and preventive maintenance to ensure it’s secure, reliable, and stable. Like ...
Fri, Mar 26, 2021 at 10:42 AM
How does Cornershop monitor the pages on my site?
When you sign up for support with Cornershop, we make sure that your site is receiving regular plugin and WordPress Core updates, and we also activate autom...
Tue, Feb 12, 2019 at 4:25 PM
How do you tell if my site is down?
We use a tool called "Uptime Robot" for our support & maintenance sites, which makes regular calls to websites and reports back to us about th...
Fri, Jan 15, 2021 at 5:05 PM
What are you updating on my site?
Do you update plugins? Yes. We update your WordPress plugins once a week, usually on Wednesdays (during holiday weeks and Giving Tuesday, we delay all non-...
Wed, Dec 2, 2020 at 1:07 PM
What are your hosting plan options?
Kinsta hosting, managed by Cornershop Simplify your hosting situation by sticking with us! Cornershop manages a robust system for dozens of WordPress sites...
Thu, Mar 18, 2021 at 1:57 PM
Do you have a backup of my site?
We automatically and regularly backup all supported client sites.    How often do you backup my site?  We automatically backup your database every eve...
Tue, May 21, 2019 at 1:49 PM
Cornershop's Hosting Management Services
If your site is hosted on Kinsta, LiquidWeb, DreamPress, Pantheon or other approved hosting platforms, Cornershop will provide hosting management service...
Mon, Mar 29, 2021 at 5:19 PM
What is PCI Compliance?
The important parts for our clients to know about: The service that actually touch the credit card information are the services that need to be compliant....
Fri, Apr 2, 2021 at 9:01 AM