What's included in my Cornershop support plan?

WordPress Maintenance Only

This plan includes:

  • Hosting Management. If the site is hosted on Kinsta or Pantheon, Cornershop will provide hosting management services, including: (1) liaising with the hosting company during outages; (2) overseeing server PHP upgrades; and (3) monitoring for uptime, usage and bandwidth. Additional server management responsibilities may require additional cost.

  • Weekly updates to WordPress Core and WordPress plugins. Theme updates are not included. (Please note that during holiday weeks or limited developer availability, updates will be skipped. Additionally, updates to the Wordpress software itself are delayed by one week to allow for other plugins to release new versions, or for hotfixes to be released.)

  • Visual Comparison Monitoring to catch and resolve any variations caused during the WP Core and plugin update process.

  • Automated security scans.

  • Daily offsite database (i.e., website content) backups and weekly offsite full site (i.e., database, code, plugins) backups.

  • Access to our KnowledgeBase, which has fantastic resources around WordPress site management, SEO, social media and accessibility, as well as information about your maintenance plan and Cornershop services.  

While this plan doesn’t include support requests (troubleshooting, investigation, etc.) you can always contact our Support team if you do need additional help. Please be advised that any request may be subject to Approved Support, which requires sign off on 1-2 hours of developer time at your Maintenance plan hourly rate to begin work on your request.

WordPress Maintenance + Support

This plan includes all of the above, as well as,

  • Support for Fast Tasks, which are defined as:

    • Initial troubleshooting and investigation of new issues that takes less than 30 minutes

    • Quick adjustments to content, images, alignment, and styles that can be made directly on the live site without needing Customer review and approval.

    • Installation of new plugins (though configuration cost may be additional).

  • A discounted development rate of $170/hour for anything outside the scope of a Fast Task.

  • Access to our Support Portal where you’ll also have access to all tickets you’ve submitted and be able to track their progress and communicate with our team. 

  • Digital Marketing Advice from our expert content strategists who will be available to answer questions on topics, including, Google Analytics, campaign management, email marketing, SMS, social media, events, SEO, Google Ads questions, and anything else related to digital marketing. You can submit questions as Fast Tasks via email or you can schedule a 30-minute call per quarter to discuss solutions more in-depth.

  • Visual Comparison Monitoring on two additional pages

  • An annual website audit that examines tickets submitted to support during the last year, as well as the website’s performance metrics, security settings, theme, plugins and admin, SEO, and accessibility.

Priority Support Add-On

Through this addition to your existing Maintenance + Support package, we will be able to offer you: 

  • Faster turnaround time on your Support requests for quicker responses(1-3 business day turnaround for Fast Tasks, instead of the standard 3-5 business days)

  • More developer time on  Fast Tasks (Fast Task time limit increased to 1 hour/task, instead of 30 minutes/task)

Maintenance + Retainer

For those looking for a more hands-on approach to their site, with a dedicated project manager and developer team that is intricately familiar with the site, we offer a hybrid Maintenance + Retainer plan. With this plan, you’ll be assigned a dedicated team and includes 5 hours/month of development or content work as well as a WordPress Maintenance plan free of charge (you’ll continue to get weekly updates, security scans, offsite backups, etc.). We’ll be able to accomplish 1-4 tasks per month, which will allow us to make steady, incremental progress, such as:

  • In-depth advice about your site. 

  • Identify patterns in your requests so that we can recommend long-term, comprehensive solutions rather than band-aid fixes. 

  • Suggest improvements to your site that will help you keep up with web trends. 

  • Offer informed decisions regarding your technology choices, fundraising strategy, or communications assets. 

  • Assist in making long-term improvements that take time, like SEO marketing or content strategy. 

In addition, you'll get a nice discount for any additional work that falls outside the 5 hours/month plan: as a Maintenance+Retainer client, you'll pay $160/hour rather than $170/hour for additional time. 

Current Pricing for Existing Clients

If hosting on the Cornershop hosting account with Kinsta, there are site visit and disk space limits as listed in the table below. If these limits are exceeded, Cornershop may charge $2 per additional 1000 visits, $5 per 1GB of additional disk space. See terms for additional details and package sizing.


M Only

M+S

Priority M+S

M+R

Plugin Updates

X

X

X

X

WordPress Core Updates

X

X

X

X

Offsite Backups

X

X

X

X

Hosting (up to 12K visits/month)

X

X

X

X

Hosting Management

X

X

X

X

Uptime Monitoring

X

X

X

X

Security Monitoring

X

X

X

X

Theme Updates




X

30 min Fast Tasks with 3-5 day response


X



1 hr Fast Tasks with 1-3 day response



X


Tasks of Any Size with 1-5 day response




X

Annual WordPress Maintenance Audit


X

X

X

Discounted Development Rate


X

X

X


Yearly Costs

M Only

M+S

Priority M+S*

M+R

Small 

$800 

$2200 

$4200 

$9,600

Medium 

$1000 

$2600 

$4600

$9,800 

Large

$1200  

$3100

$5100

$10,000

*Total cost with M+S base and $2k add on

Retired Maintenance Plans

These plans are no longer sold by Cornershop but clients with these plans are still supported.

Hosting Only

  • Hosting on Kinsta

  • Hosting Management. No need for you to worry about PHP upgrades or talking with tech support when your site goes down.  If you host on Kinsta or Pantheon, we'll take care of this for you.

  • Starting 2024, Regular Updates to WordPress Core and plugin (note that this does not include visual regression testing).

Last Updated: 23 January 2024


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