WordPress Maintenance
This plan includes:
Hosting Management. If the site is hosted the Kinsta account, Cornershop will provide hosting management services, including: (1) liaising with the hosting company during outages; (2) overseeing server PHP upgrades; and (3) monitoring for uptime, usage and bandwidth. Additional server management responsibilities may require additional cost.
While Cornershop is not responsible for maintaining your domain registration, we do monitor domain registration and will reach out if we are alerted that your domain is set to expire soon. We recommend checking your registration in case this is the issues.
Weekly updates to WordPress Core and WordPress plugins. Theme updates are not included. (Please note that during holiday weeks or limited developer availability, updates will be skipped. Additionally, updates to the Wordpress software itself are delayed by one week to allow for other plugins to release new versions, or for hotfixes to be released.)
Visual Comparison Monitoring to catch and resolve any variations caused during the WP Core and plugin update process.
Automated security scans.
Daily offsite database (i.e., website content) backups and weekly offsite full site (i.e., database, code, plugins) backups.
Access to our KnowledgeBase, which has fantastic resources around WordPress site management, SEO, social media and accessibility, as well as information about your maintenance plan and Cornershop services.
While this plan doesn’t include support requests (troubleshooting, investigation, etc.) you can always contact our Support team if you do need additional help. Please be aware that most Maintenance plan requests will fall under Approved Support, which requires sign off on 1-2 hours of developer time at your Maintenance plan hourly rate to begin work on your request. Requests requiring resolution within 24-48 hour turnaround will be subject to Rush Rate, double your plan's hourly rate.
WordPress Maintenance + Support
This plan includes all of the above, as well as:
Support for Fast Tasks, which are defined as:
Initial 30-minutes of troubleshooting or investigation of your request, with a 3-5 business day turnaround during normal operations.
Quick adjustments to content, images, alignment, and styles that can be made directly on the live site without needing Customer review and approval.
Installation of new plugins (though configuration cost may be additional).
A discounted development rate of $180/hour for anything outside the scope of a Fast Task.
Access to our Support Portal where you’ll also have access to all tickets you’ve submitted and be able to track their progress and communicate with our team.
Digital Marketing Advice from our expert content strategists who will be available to answer questions on topics, including, Google Analytics, campaign management, email marketing, SMS, social media, events, SEO, Google Ads questions, and anything else related to digital marketing. You can submit questions as Fast Tasks via email or you can schedule a 30-minute call per quarter to discuss solutions more in-depth.
Visual Comparison Monitoring on two additional pages
An annual website audit that examines tickets submitted to support during the last year, as well as the website’s performance metrics, security settings, theme, plugins and admin, SEO, and accessibility.
Requests requiring 24-48 hour turnaround time may be subject to Rush Rate, which is double your Maintenance + Support plan's hourly rate.
Priority Support Add-On
Through this addition to your existing Maintenance + Support package, we will be able to additionally offer:
Faster turnaround time on your Support requests for quicker responses: 1-3 business day turnaround for Fast Tasks, instead of the standard 3-5 business days.
More developer time on Fast Tasks: developer time limit increased to 1 hour/task, instead of 30 minutes/task.
Maintenance + Growth
Excess Hosting Fees
If hosting on the Cornershop hosting account with Kinsta, there are site visit and disk space limits as listed in the table below. If these limits are exceeded, Cornershop may charge $2 per additional 1000 visits, $5 per 1GB of additional disk space. See terms for additional details and package sizing.
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Last Updated: 20 March 2026