Standard Support
Standard Fast Task requests on Maintenance + Support plans are typically completed within 3-5 business days.
Some tasks are more complex and require a second developer. When that happens, we still aim to meet the standard turnaround, but completion can take up to an additional 5 business days depending on developer availability.
Priority Support
Priority Support moves your requests to the front of the queue. We aim to complete most requests within 1 business day, and no later than 3 business days.
If a request needs to be escalated to a senior developer, it may take up to an additional 3 business days.
Avoiding the Rush Rate
If you need work completed by a specific date with less notice than the timeframes above, the Rush Rate (double your hourly rate) will apply.
To avoid the Rush Rate, let our Support team know about upcoming deadlines as early as possible. As long as the request qualifies as a standard Fast Task, we'll do our best to schedule it for your target date.