Standard Support
Standard Fast Task requests on Maintenance + Support plans are typically completed within 3-5 business days.
Priority Support
Priority Support moves your requests to the front of the queue. We aim to complete most requests within 1 business day, and no later than 3 business days.
Factors That May Affect Turnaround Time
Some tasks are more complex or specialized around a specific tool or feature and require a second developer. When that happens, we still aim to meet the standard turnaround, but completion can take up to an additional 5 business days depending on developer availability and other factors.
Turnaround times also depend on timely responses and access from you, and can be affected by factors outside our control, such as third-party vendors or tool providers. Delays in reviewing work, providing logins or access, or scheduling needed meetings, as well as waiting on outside parties, can extend the completion time beyond our standard turnaround.
Avoiding the Rush Rate
If you need work completed by a specific date with less notice than the timeframes above, the Rush Rate (double your hourly rate) will apply.
To avoid the Rush Rate, let our Support team know about upcoming deadlines as early as possible. As long as the request qualifies as a standard Fast Task, we'll do our best to schedule it for your target date.