Gravity Forms lets you send email notifications when a form is submitted. You can set up multiple notifications—for example, one email to the person who filled out the form and another to your team.
If notifications aren’t coming through, here are a few things to check.
1. Check your notification settings
Start with the basics. Review your notification settings in Gravity Forms and make sure:
Email addresses are spelled correctly
There are no extra spaces
The correct fields are mapped (like the “From” and “To” addresses)
Gravity Forms has a helpful guide you can follow for this.
2. Test with a different email address
If emails aren’t reaching your work inbox (like name@yourorganization.org), try sending them to a personal email (like Gmail).
This helps you figure out where the issue is. If the email arrives in one inbox but not the other, the problem likely isn’t Gravity Forms itself.
3. Understand how email delivery works
When a form is submitted, Gravity Forms sends the notification to your website’s mail system. From there, it’s handed off to the receiving email server (like Google Workspace or your organization’s email system).
That receiving server decides whether to accept, filter, or block the email.
4. Check with your email or IT provider
If emails are reaching some inboxes but not others, the issue is usually on the receiving side. Your IT team or email provider may need to:
Check spam or filtering rules
Review security settings
Allow emails coming from your website/server
Gravity Forms provides a list of common server-related issues you can review with your team.
5. Know when it’s a deeper issue
Some email delivery problems are harder to diagnose. According to Gravity Forms, less common issues may require help from a server administrator to fully resolve.
If you’ve tried the steps above and still aren’t seeing notifications, it’s a good idea to involve your hosting provider or IT team.
For more details, you can review Gravity Forms’ documentation on email reliability.